Cancelling before work begins
You may cancel a paid order for a full refund at any time before work on it has started. To cancel, contact the studio with your order reference.
After work has started
Once work has begun, cancellation requests are reviewed individually. A partial refund may be offered based on the work already completed.
After delivery
Because services are custom digital work, delivered orders are generally not refundable. If the delivered work does not match the service description, please request a revision first. If the issue cannot be resolved through revisions, contact us and we will review a refund fairly.
Failed or unconfirmed payments
If a payment fails or is not confirmed by the payment provider, the order is not charged and no refund is needed.
How to request a refund
Send a request through the contact page with your order reference and reason. Requests are answered by email, and approved refunds are issued promptly.
Duplicate charges
If you were charged more than once for the same order, the duplicate charge is refunded in full.
How refunds are paid
Approved refunds are returned through the original payment method via the payment provider. Timing depends on the provider and your bank.